As a total solutions branch, Encon & Nevill Long Fareham stocks products from all specialist divisions across The Encon Group, from cavity wall insulation to partitioning, HVAC insulation, drylining and geotextiles. Fareham is one of our specialist Fire Protection Centres, ensuring passive fire protection stock, representing a range of leading manufacturer brands, is readily available.
For the latest in our series of passive fire protection specialist interviews, we speak to Andy Pipe, Internal Sales at Fareham. Andy has 14 years’ experience with The Encon Group, working across our specialist business units, starting with building insulation before moving to technical solutions and construction products. Andy is also the branch’s dedicated passive fire protection specialist, supporting customers in Fareham and surrounding areas.
Andy comments: “Passive fire protection is often driven by immediate project needs, so we stock ranges from leading manufacturer partners to fulfil orders as specified and required. We also proactively take time to understand our customer needs at the planning stage and stay close to their projects so we can support them fully when needed.
“While on-time deliveries are a vital part of our commitment, our mantra also drives every interaction we have with customers. We aim to return every call, email, quote and invoice quickly and accurately at the first attempt, from the moment the phone rings, all the way through and continuing past the point of sale. When customers know they can rely on us for the service they expect at every stage, it creates a trusting and long-term relationship.”
As one of our Fire Protection Centres, customers at Fareham also benefit from knowledgeable support in passive fire protection, with several members of our dedicated sales team taking part in the Association for Specialist Fire Protection (ASFP) training. Chelsea Green, our Regional Fire Protection Manager, is also on hand to support with her knowledge and experience and provide guidance on more complex queries.
Leaning on the support of our manufacturer partners is an important part of Fareham’s service. A number of our trusted passive fire protection suppliers, including Quelfire, Promat, Firefly and Rockwool, deliver regular training at the branch, relaying product-specific knowledge to the team to strengthen competence in this specialist area and best support our customers.
Andy expands: “Manufacturers play an important role in training our teams, and we work closely and collaboratively with leading brands to provide customers with reliable and timely support throughout their project journey.
“Engaging with customers across a wide range of geographical and professional areas allows us to get ahead of the game to meet their requirements. We deliver as far afield as the Channel Islands, meaning it’s vital to understand how and when our customers require our support so we can ensure stock is on the ground and ready to be delivered. It’s what makes Encon & Nevill Long ‘The Distributor of Choice’.”
To find out how the team at Encon & Nevill Long Fareham can support your next project, email the branch at fareham@encon.co.uk or call 01329 230 555.
Alternatively, visit the trade counter:
Unit 3,
Fareham Trade Park
Lederle Lane
Gosport
PO13 0FE
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